Entire Onhire

• The app will appear as the top link, the icon is shown below - once it appears, select download. 

Once downloaded, enable notifications:

• This will make sure you never miss out on news about the latest shifts that become available or any other news/communication from your agency.

Step 1: Log in with First Agency 

• Open the app on your mobile device.

• Then, enter the credentials provided by the first agency to access your account.

• Complete the login process and ensure you can access your profile and other agency-specific features.

Step 2: Add a Secondary Agency

• In the menu, search for the option "Add Account".

  
  

Step 3: Enter Second Agency Credentials

• You will be prompted to enter the credentials (username and password) provided by the second agency.

• Fill in the required information and select the "Add Account” button.

Step 4: Choose Agency

• After successfully adding the second agency, you may see a selection menu to choose which agency you want to log in under.

• Tap on the agency you wish to access to switch to that agency's profile and features

Step 5: Switch Between Agencies

• Now that you have successfully logged in under two agencies, you can switch between them by using the agency selection menu or any agency-specific navigation options provided in the app.

Step 1: Launch the App

• Open the app on your mobile device. If you haven't logged in yet, enter your credentials to access your account

Step 2: Access Your Profile

• Look for the little Hamburger Menu and click "Personal Details" or "Contact Details"

Step 3: View Your Personal Information

• “Personal Details” - Once you're in the section, you'll see your existing personal details displayed. This includes your name, gender, DOB and transport details

• “Contact Details” - Once you're in the section, you'll see your existing personal details displayed. This includes email, phone, emergency contact and address

Step 4: Choose Agency

• After successfully adding the second agency, you may see a selection menu to choose which agency you want to log in under.

• Tap on the agency you wish to access to switch to that agency's profile and features.

Step 5: Switch Between Agencies

• Now that you have successfully logged in under two agencies, you can switch between them by using the agency selection menu or any agency-specific navigation options provided in the app

Step 1: Launch the Workforce App

• Open the Workforce App on your mobile device. If you haven't already logged in, enter your credentials to access your account.

Step 2: Access the Finance Section

• Look for the “Payroll Details” option in the app's main menu or dashboard. Tap on it to access the Finance section.

Step 3: Banking Information

• In the Finance section, you'll find the "Banking" option. Tap on it to view or update your banking information, such as your account number, bank name, and other relevant details. Ensuring accurate banking information ensures you receive timely payments

Step 4: Shift Pay Rates

• Explore the "Shift Pay Rates" section to get an overview of the general guide for minimum pay rates for different shifts. Remember that these rates are just a guide and may not represent the true worth of specific shifts. For detailed or specific pay information, consult your employer or HR department.

Step 5: Payslips

• In the "Payslips" section, you can access your digital payslips for each pay period. Review and download your payslips to keep track of your earnings and deductions as well as email to yourself.

Step 1: Access More Options

• Tap the "More Options" icon located in the top left corner of the app. It's represented by three horizontal lines.

Step 2: Find My Documents

• Scroll down to locate and select "My Documents" from the options available.

Step 3: View a Document

• In the Finance section, you'll find the "Banking" option. Tap on it to view or update your banking information, such as your account number, bank name, and other relevant details. Ensuring accurate banking information ensures you receive timely payments.

Step 4: Upload or Update a Document

• To upload or update a document, click on the "+" sign located in the top right-hand corner of the screen.

Step 5: Select Document

• Type From the drop-down selection, choose the document type and its sub-document name that you wish to upload.

Step 6: Enter Data (If Required)

• If any mandatory fields need to be filled, go ahead and enter the necessary data. If it says "(optional)," you can skip this step.

Step 7: Attach an Image

• Click on the picture icon to capture an image of the document using your device's camera. This will attach the image to your document.

Step 8: Upload the Document

Once you've taken a snap of the document, click on "Upload" in the top right-hand corner to complete the process.

• Shift requests will be changing to a first-in first-served system. The first person to request the shift will be assigned – but will need to wait until the shift is confirmed with the facility before it will be approved and move from orange to green.

You will now be able to set permanent and temporary availability. Permanent availability will be your standard ongoing availability which will your ongoing availability. You can put notes in your availability for any specific requests. Temporary availability will notify us of temporary amendments to your permanent availability. You can update your temporary availability up to 30 days in advance.

Updating permanent availability:

Updating temporary availability:

My Shifts - On the App

My Shift Screen

• Any shifts that appear in the My Shift Screen have been allocated to you or Multiple Members depending on the status. For further information on what each status represents please view below.

Shift Information

• Any shifts that appear in the My Shift Screen have been allocated to you or Multiple Members depending on the status. For further information on what each status represents please view below.

  
  

My Shift Menu Icons 

As a member to receive your pay, you need to be submitting your timesheet at the end of every shift. By Submitting your timesheet via the app you are able to

• Accessing the Timesheet submission Area
• Selecting a Shift to submit a Timesheet against
• Review and Edit Shift details (optional)
• Entering Travel Distance (optional)
• View/Add Documents
• Choosing an authorised supervisor
• Entering supervisor and member signatures
• Confirming and finalising Timesheet submission

To learn how to submit a digital timesheet please follow the steps outlined in this guide. If you need assistance with submitting a timesheet, please contact the Help Centre details found in the top left Menu of your Mobile App. 

Step 1: Access the Timesheets Submission Area

• Select the Timesheets icon on the dashboard or via the Main Access Menu.

Step 2. Select the Shift

Shift Timesheet

For the Shift Timesheet, the Review Submission screen now shows the Travel Claims and Shifts Documents details to the Client/ Supervisor when the flag is set as ON respectively.

Helpful Tip 1. 

• When the Travel Claim flag is set as ON for the member – The Travel Claim is visible on the Review Submission screen for the Client/ Supervisor, whenever the member adds travel claim details as shown in the figure below.

Helpful Tip 2. 

• When the Shift Document flag is set as ON for the member – The Shift Document attached by the member is visible on the Review Submission screen for the Client/ Supervisor, whenever the member adds documents.

• Click Shift Document to view the Attached Document as shown in the figure below.

Job Timesheet

When the client reviews the Job Timesheet, the Review Submission screen shows the Travel and Notes details to the Client / Supervisor when the flag is set as ON respectively. 

Helpful Tip 3. 

• In the Review Submission screen, the timesheet details show the Date, Start time, End time, Break mins., and Total Working Hours. The Travel and Notes icons show the number of Travel Claims and Notes added.

Helpful Tip 4. 

• For the Job Timesheet, when the Travel Claim flag is set to ON for the member – The Travel icon is visible on the Review Submission screen for the Client/ Supervisor, whenever the member adds travel claim details.

Helpful Tip 5.

Click the Travel icon, to view the Travel Claim details.

• For the Job Timesheet, when the Notes flag is set to ON for the member – The Notes attached by the member are visible on the Review Submission screen for the Client/ Supervisor, whenever the member adds Notes.

  Click the Notes icon, to view the provided Notes.