Client Services Officer

Details 

   Work Type: Permanent

   Salary Range: $90,001 - $100,000

   Whats on Offer: Rare opportunity for a people-focused professional to step into a rewarding aged care admissions and client services role.

Description

A large Residential Aged Care home in Alexandra Hills is seeking an experienced and people-focused Client Services Officer to join the team during an exciting commissioning phase.
 
This is a highly rewarding opportunity for a confident relationship-builder who thrives in customer service, sales, and client engagement environments. You will play a key role supporting prospective residents and families through the transition into aged care, helping them feel informed, supported, and welcomed every step of the way.
 
If you are empathetic, polished, organised, and passionate about delivering exceptional customer experiences, this role offers the chance to make a genuine impact while growing your career within the aged care sector.
 
About the Role
As the first point of contact for new residents and families, you will manage enquiries, conduct tours, provide information around services and fees, and guide families through the admissions journey.
 
This role combines customer service, relationship management, administration, and occupancy support within a warm and professional environment.
 
Key Responsibilities

• Welcome and support prospective residents and their families
• Conduct tours of the home and showcase services confidently
• Manage admissions enquiries via phone, email, and face-to-face interactions
• Guide families through the transition into residential aged care
• Provide information regarding accommodation, services, and fees
• Maintain accurate records, documentation, and client information
• Build and maintain referral relationships within the community
• Support occupancy growth within a newly commissioned home

• Strong customer service and relationship-building experience
• Previous sales, admissions, or client engagement experience
• Excellent communication and interpersonal skills
• High attention to detail and strong administration skills
• Confidence handling sensitive and emotional conversations
• A proactive and organised approach to work
• Experience within aged care, healthcare, retirement living, or community services will be highly regarded
• Knowledge of aged care funding and fees is advantageous but not essential

• Opportunity to join a brand new aged care home
• Supportive and collaborative team environment
• Stable and growing sector with career progression opportunities
• Meaningful work where you can make a genuine difference
• Employee wellbeing and benefits program