Relationship and Admissions Manager - Aged Care

Details 

   Work Type: Permanent

   Salary Range: $100,001 - $120,000

   Whats on Offer:

Description

What's the Opportunity?

A well-established residential aged care home in Darlinghurst is seeking an experienced and people-focused Relationship & Admissions Manager to join the team in an exciting phase of enhancing the resident experience and strengthening admissions and occupancy.

This is a highly rewarding opportunity for a compassionate, relationship-driven and commercially aware professional who thrives in a customer-focused environment where every interaction matters. You will play a key role in guiding prospective residents and their families from their first enquiry through to admission and beyond, helping them feel informed, supported and confident every step of the way.

If you are empathetic, organised and confident building trusted relationships, this role offers the chance to make a genuine impact while growing your career within the aged care sector.

About the Role

As the first point of contact for prospective residents and families, you will manage enquiries, coordinate admissions and champion an exceptional resident experience throughout the resident journey. This role combines relationship management, admissions coordination, occupancy support and resident experience leadership within a collaborative, multidisciplinary environment. You will work closely with clinical, hospitality and lifestyle teams to ensure residents and their families experience a seamless and compassionate transition into the home.

Key Responsibilities

• Manage qualified residential enquiries from initial contact through to admission
• Welcome prospective residents and families through personalised tours and meaningful conversations
• Coordinate contracts, documentation and move-in planning to ensure a smooth admissions process
• Maintain an effective waitlist and support timely occupancy of vacant rooms
• Build trusted relationships with prospective residents, representatives, residents and families
• Support residents through admission and transition into the home
• Lead the implementation and ongoing coordination of the Higher Everyday Living Framework
• Use resident feedback and insights to strengthen engagement, hospitality, wellbeing, choice and quality of life

• Experience in residential aged care admissions, customer service, hospitality or relationship management
• Experience managing contracts, documentation and administrative processes
• Confidence building relationships and handling concerns professionally with prospective residents, residents and families
• Experience working collaboratively across multidisciplinary teams
• Strong computer skills and experience using customer management or clinical systems
• Experience within aged care, healthcare, retirement living or community services

• Opportunity to play a key role in shaping the resident experience from first enquiry through to ongoing engagement
• Supportive and collaborative team environment
• Permanent full-time position, Monday to Friday
• Stable and growing sector with career progression, training and education opportunities
• Meaningful work where you can make a genuine difference to residents and their families
• Salary packaging options available to improve your net income
• Competitive remuneration package
• Salary: $100-$110,000 + Super + salary packaging options
• Hours: Monday to Friday, full time

• A dedicated consultant who works with you on your career, not just this role
• Honest market insight on salary, growth, and where the sector is moving
• Discreet, professional handling at every stage. We do not share your details without permission
• Ongoing support post placement, because the right fit matters longer than the offer date